Legal Hub

1. Introduction
Welcome to Alano. This Privacy Policy explains how Alano Tech Pte. Ltd., Singapore, collects, uses, and safeguards your data. We are the data controller responsible for processing personal data.

2. Information Collection
We may collect account info (name, email, company), customer data, AI assistant transcripts, CDP usage analytics, and communication logs.

3. Use of Information
We use data to maintain CRM/AI services, improve systems, and send notifications. Aggregated data may be used to improve AI, but we do not train on identifiable content without consent.

4. Our Platform Services
Features may change as the platform evolves. You agree not to post confidential data without safety measures. We use standard security but cannot guarantee absolute safety.

5. Data Storage and Security
We implement standard encryption, secure data centers, and audits to protect data. However, no method is 100% secure.

6. Data Protection and Your Rights
We handle data in accordance with the Singapore Personal Data Protection Act (PDPA) and GDPR principles. You may request access or deletion by contacting hello@alano.ai.

7. Changes to Privacy Policy
We may modify this policy to reflect changes. We will notify you of material updates on this page with the revised 'Last Updated' date.

8. Contact Us
For platform-wide privacy questions, email hello@alano.ai.

A. Information We Collect
We collect Account Info (name, email, profile photo, Google/Apple ID), Learning Data (progress, scores, streaks), Practice exercises, and Voice recordings (pronunciation audio transmitted to speech recognition). We also collect device metadata and request Microphone permissions.

B. How We Use Your Information
We use learning data to track progress, personalization to adapt lessons, AI feedback to analyze pronunciation, and communication logs to send account emails.

C. AI Training
We may use anonymized usage data to improve systems. We will not use your personal learning data, voice recordings, or practice exercises to train models without your explicit opt-in consent.

D. Data Sharing & Sub-Processors
We share data with sub-processors to run the App: Supabase (database, auth, storage), AI Language Model Providers (lessons and feedback), Speech Recognition Service (pronunciation analysis), Google OAuth, and Apple Inc.

E. Data Retention
On account deletion, all progress, voice recordings, and personal identifiers are permanently deleted within 30 days. Individual exercises are deleted immediately from active storage.

F. Your Rights
Under Singapore PDPA and GDPR, you have the right to Access, Correction, Deletion, Portability, and Restriction. You can delete your account in settings, and we respond to inquiries at hello@alano.ai within 30 days.

G. Children's Privacy
Japan Cat is not directed to children under 13. We do not knowingly collect child data. If we discover we have, we will delete it promptly.

H. International Data Transfers
Data may be processed outside Singapore (US, EU). We ensure safeguards (like Standard Contractual Clauses) are in place for overseas transfers.

I. Security
We use encryption in transit and at rest, row-level database security, and limited employee access to protect data.

J. Analytics & Advertising
We collect anonymous analytics to improve services. We do not display ads or share data with advertising networks.

K. Contact
For Japan Cat product privacy, contact us at hello@alano.ai or via japancat.co.